EXCHANGE RETURN

At Kaavi Online, customer satisfaction is our top priority. We have designed a hassle-free exchange and return policy to ensure a seamless shopping experience.

Exchange Policy

Eligibility

• Any item purchased online, except for cosmetics and fragrances, can be exchanged within 30 days of delivery, provided that the customer has valid proof of purchase.
• Items purchased on sale or at a discounted price are not eligible for exchange.

Proof of Purchase

• A valid order invoice or online order confirmation email is required for all exchange requests.

Conditions for Exchange

• Items must be unused, with all tags intact, and original packaging in perfect condition.
• If an incorrect, defective, or wrong-sized item is delivered, proof must be shared for verification.
• Home items should be returned in Kaavi Online's original packaging.
  

Online Exchange Process

• To request an exchange, contact our customer service team at online@kaavionline.com or call us at +92 300 0522844.
• If eligible, we will schedule a pickup from your doorstep.
• The online exchange process typically takes 7-10 days after verification.
• For in-store exchanges, customers must present the original invoice and ensure that all tags are intact.

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Return Policy

Return Eligibility

• Return requests must be made within 30 days of receiving the order.
• The item(s) must be unused, with all tags intact, and in original condition.
• Proof of purchase (order invoice or confirmation email) is required.
• Returns are accepted only if the delivered item is incorrect or damaged.

Return Process

• To initiate a return, contact our support team via email at Online@kaavionline.com or call us at +92 300 0522844.
• We will arrange for a pickup from your location.
• Once we receive and verify the item(s), we will issue a credit voucher of the same value, redeemable exclusively on Kaavi Online's website.

For further assistance, feel free to reach out to our customer care team—we’re here to help!